Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Service" refers to the AI solutions provided by Thoughtloom, including conversational intelligence platforms, synthetic data generation services, and AI literacy programmes
• "Client" or "you" refers to the organisation engaging Thoughtloom's services
• "We," "us," or "our" refers to Thoughtloom
• "Agreement" refers to any service agreement between Thoughtloom and Client
• "Deliverables" refers to outputs, documentation, and materials produced during service delivery

2. Acceptance of Terms

By engaging our services, accessing our website, or entering into a service agreement with Thoughtloom, you accept and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

These terms apply to all interactions with Thoughtloom including initial enquiries, service agreements, and post-delivery support.

Clients must be authorised representatives of organisations with capacity to enter binding agreements. Individuals under 18 years of age may not engage our services.

3. Service Description

Thoughtloom provides three core AI services:

• Conversational Intelligence Platform: Design and implementation of systems for analysing customer conversations across multiple channels
• Synthetic Data Generation: Development of pipelines producing statistically accurate replica datasets while protecting privacy
• AI Literacy Programme: Education series building foundational AI understanding across organisations

Specific scope, deliverables, timeline, and pricing are defined in individual service agreements. Services are provided subject to availability and our capacity to deliver quality outcomes.

4. Engagement Process

4.1 Discovery and Scoping

Initial discussions explore your needs and determine service suitability. We may decline engagements where our services do not represent the appropriate solution or where we lack relevant expertise.

4.2 Service Agreement

Formal engagement requires executed service agreement specifying scope, deliverables, timeline, payment terms, and responsibilities. Work commences upon agreement execution and receipt of initial payment.

4.3 Client Responsibilities

Clients agree to:

• Provide timely access to necessary systems, data, and personnel
• Designate stakeholder representatives for collaboration
• Review deliverables within agreed timeframes
• Communicate changes to requirements promptly
• Maintain confidentiality of proprietary methods and approaches

5. Intellectual Property

5.1 Thoughtloom IP

We retain ownership of our methodologies, frameworks, tools, and pre-existing intellectual property. Clients receive limited license to use deliverables for internal business purposes.

5.2 Client Data

Clients retain ownership of their data provided during engagement. We process client data solely for service delivery and as specified in engagement agreements.

5.3 Deliverables

Upon full payment, clients receive ownership of custom deliverables created specifically for their engagement, excluding our underlying methodologies and tools.

6. Payment Terms

6.1 Pricing

Service pricing is quoted in Singapore Dollars (SGD) and specified in individual agreements. Quoted prices include all necessary components for service delivery as scoped.

6.2 Payment Schedule

Standard payment terms are 50% upon agreement execution and 50% upon delivery of final deliverables. Alternative schedules may be negotiated for extended engagements.

6.3 Late Payment

Overdue payments incur interest at 1.5% per month. We reserve the right to suspend services for accounts exceeding 30 days past due.

6.4 Scope Changes

Material scope changes require agreement amendment and may affect pricing. We discuss implications transparently before proceeding.

7. Confidentiality

Both parties agree to maintain confidentiality of information designated as confidential during engagement. This obligation survives agreement termination.

Confidential information excludes material that becomes publicly available, was known prior to disclosure, or is independently developed.

We may reference client engagements in general terms for business development purposes unless specifically restricted by agreement.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that services will be performed with professional competence and in accordance with engagement specifications. This represents our sole warranty.

8.2 Disclaimers

Services are provided on an "as is" basis beyond specified warranties. We make no representations regarding specific business outcomes or performance metrics unless explicitly stated in agreements. AI systems involve inherent uncertainty and may produce unexpected results.

9. Limitation of Liability

Our total liability for any claims arising from services is limited to fees paid for the specific engagement giving rise to the claim.

We are not liable for indirect, consequential, special, or incidental damages including lost profits, business interruption, or data loss.

These limitations apply to fullest extent permitted by Singapore law and survive agreement termination.

10. Termination

10.1 Termination by Client

Clients may terminate engagements with 30 days written notice. Client remains responsible for payment of work completed through termination date plus reasonable wind-down costs.

10.2 Termination by Thoughtloom

We may terminate for material breach, non-payment, or if continuing engagement becomes impractical. We will provide deliverables for work completed through termination.

10.3 Effects of Termination

Upon termination, confidentiality obligations survive, payment becomes immediately due, and we transfer deliverables for paid work.

11. Dispute Resolution

11.1 Governing Law

These terms are governed by Singapore law. Disputes are subject to exclusive jurisdiction of Singapore courts.

11.2 Informal Resolution

Parties agree to attempt informal resolution through good faith discussions before initiating formal proceedings.

12. General Provisions

12.1 Entire Agreement

Service agreements, together with these terms, constitute the entire agreement between parties, superseding prior discussions or understandings.

12.2 Amendments

We may update these terms by posting revised versions on our website. Continued use after changes constitutes acceptance. Material changes to existing agreements require mutual consent.

12.3 Severability

If any provision is found invalid or unenforceable, remaining provisions continue in full effect.

12.4 Assignment

Clients may not assign agreements without our written consent. We may assign to affiliated entities with notice to client.

13. Contact Information

For questions about these terms: